Shipping, returns & refunds

Where we ship

We dispatch from the European Union to 42 destinations, all of them listed in the country selector at checkout. If your country is not in that list we cannot ship to it, and the reason is set out under shipping restrictions.

Cost and time

The exact charge for your address is calculated and displayed at checkout before you are asked to pay. Hemming adds two to four working days to whatever is shown above. In no case do we exceed the 30-day statutory maximum for delivery.

Duties and import taxes

For destinations outside the European Union, import duty, import VAT and customs handling fees are set by your own authorities, are charged to you on arrival, and are not included in our prices. We do not under-declare the value of a parcel and we do not mark a purchase as a gift.

Tracking

Every parcel is tracked. The tracking number is emailed to you when the parcel leaves us. If tracking has not moved for five working days, write to support@leoneabbigliamento.store and we will open a case with the carrier and keep you posted rather than asking you to chase it.

Returning something, step by step

1. Tell us within 14 days of delivery. Email support@leoneabbigliamento.store with your order reference, or use the contact form. You do not have to give a reason.
2. We reply within one working day with the return address and instructions on a durable medium.
3. Send the goods back within 14 days of telling us, unworn, with the tags still attached, in a condition that lets us sell them again. Use a tracked service; keep the receipt.
4. We inspect and refund. See the refund timing below.

Return postage for a change of mind is paid by you, and we estimate it at USD 12 to 35 depending on the destination. Return postage for a faulty or non-conforming item is paid by us, and we send a prepaid label — see the legal guarantee.

Refunds and disputes

When you get your money back

• Change of mind: within 14 days of the day we are informed of your decision to withdraw. We may hold the refund until the goods are back with us or you show us proof of postage, whichever comes first.
• Faulty or non-conforming goods: where you are entitled to a refund rather than repair or replacement, within 14 days of us agreeing that outcome.
• Order cancelled before dispatch, or an item we cannot supply: immediately, and in any event within 14 days.
• Undelivered parcel: once the carrier confirms the loss we refund in full or send a replacement, whichever you prefer.

How the refund is made

Always to the same means of payment you used, in USD, for the full amount including the standard delivery charge you paid on the way out. We never charge a restocking fee, an administration fee or a fee of any other name, and we never refund in store credit or vouchers unless you ask us to. Once we release a refund it usually appears within three to ten working days, depending on your bank.

Partial refunds

The only deduction we may make is for a diminished value caused by handling beyond what is needed to establish the nature and characteristics of the goods — worn outdoors, washed, altered, or returned without tags. If we propose a deduction we tell you the amount and the reason before we process the refund, and you may dispute it.

If you dispute a charge

Please contact us first: almost every disputed charge we see is a delivery question or a refund still in transit, and we can resolve it in a day. If you have already raised a chargeback with your bank or card issuer, we will cooperate with them and supply the order record, the delivery confirmation and this policy. Raising a chargeback does not prejudice any of your statutory rights, and we will not treat it as a reason to refuse a legitimate refund.

If we still cannot agree, you may use the European Commission’s online dispute resolution platform, ask the Camera di Commercio di Bari to mediate, report the matter to the Autorità Garante della Concorrenza e del Mercato, or bring proceedings in the courts of your own place of residence.

Wrong item, missing item, damaged parcel

Photograph it before you do anything else, then write to support@leoneabbigliamento.store. We send the correct item and a prepaid label for the wrong one; you are never out of pocket for our mistake, and we do not ask you to wait for the first parcel to come back before we send the second.

Before you return something for fit

Every product page publishes seven measurements for every size, taken flat, plus the height and weight range of the person wearing the sample. Comparing those against a pair you already own is the fastest way to avoid a return altogether, and if you send us the measurements of that pair we will tell you which size to take.